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ITIL and Project Management

It truly is a great for experts to strategically combine the related bodies of expertise. For an individual involved with IT infrastructure projects, ITIL is a great complementary certification. What I uncover is that typically the specialty understanding drives the PRODUCT of efforts, but the project management skills drives the PROJECT that produces the PRODUCT. On solid technical teams, that second mindset is usually missing.


If you get any level expertise in the workplace, you realize that the world is really a collection of operations and projects. We are usually seeking to systematize where achievable, to streamline operations, and to boost results. We are usually trying to generate a “business as usual”, “runs by itself” environment, though in reality the full achievement of this is elusive. We are constantly cognizant of change in external conditions, and of the have to be proactive in changing our operations when necessary. This intersection of operations and project management, is, I think, where ITIL and project management come together.

The IT Infrastructure Library (ITIL) describes a set of best practices processes for stable, top quality IT services. Project management, as a discipline, offers the capability to implement a defined change in a controlled way, to ensure that price, schedule, and quality of deliverable are as expected. It would seem that awareness of ITIL in an environment where it’s embedded could be an input to project management. Likewise, project management is really a fantastic skill to make use of in implementing and continuously enhancing the most effective practices provided by ITIL.


PRINCE2 and ITIL originate from a single source, the OGC (The Office of Government Commerce) in the UK. Whilst I don’t have challenging core statistics, ITIL seems to be far more strongly on the radar screen inside the United States than PRINCE2, probably in component because the PMI PMBOK is more heavily established. But the practice of ITIL does seem to draw on PRINCE2 to an extent because of its typical origins, in spite of the fact that a project management framework for example PMBOK can, in my opinion, be just as effective.

Both ITIL and Prince2 have a mechanism for evaluating the change or project. The Post Project Review in Prince2 will be the identical as the ITIL Post Implementation Review. A profitable review can for that reason lead to the end of the project.

Where ITIL and Project Management Meet

IT Infrastructure Library (ITIL) is all about providing service within the operations of IT in an organization. This includes management of the Service Lifecycle, Service Strategy, Service Design, Service Transition, and Service Operation. It also indicates continual improvement of the whole set of services which are in place. Management challenges inside this realm contain Service Desk and Incident Management, Configuration and Release Management, Service Level and Capacity Management, Difficulty and Change Management, Continuity and Availability Management, and Financial and Security Management.

ITIL itself, as a discipline, takes care of the operations inside the defined services realm. However, any changes to that services realm can and must be handled by applying a good project management discipline. The difference is that the ongoing operations will likely be concerned with maintaining and improving services as an in-place, as-is method. The project management discipline is going to be concerned with defining the beginning of an initiative, delivering the product of that initiative, and turning over the outcomes of that effort to be incorporated into the operation just before finally closing out the project.

The two disciplines have significant differences, and using the wrong 1 can result in lower effectiveness. Inside the case of ITIL and Project Management, both disciplines will provide inputs the other. As an example, ITIL will supply the current situation to a project. It also offers particular procedures, like configuration management, that must be followed within the confines of the project. The results, or “product of the project”, will turn into the key input to changes or improvements to be implemented inside the ITIL implementation framework within the organization. The expert that understands both sides in depth will likely be fairly valuable to the organization and will have a leg up in knowledge and credibility.

Just a little about ITIL (ITIL certification, that’s)

ITIL certification has 3 levels: the Foundation Certificate, the Practitioner Certificate, as well as the Manager’s Certificate. Project Management Training On the internet offers ITIL training that supports the Foundation Certificate.

In a nutshell, here is what these three levels are about:

The Foundation Certificate: You’ll find no entry requirements, and also the foundation test consists of a one hour long several selection examination testing a candidate’s basic understanding of the principles and terminology of the IT Infrastructure Library. It really is designed to supply familiarity with the IT Infrastructure Library (ITIL) very best practices for IT Service Management.

The Practitioner Certificates: This is aimed at those who are responsible within their organization for designing certain processes inside the IT Service Management discipline, and performing the activities that belong to those processes. The Practitioner’s Certificates focus on the depth of understanding and application of those subjects, treating every subject as a specialty. Prerequisites contain the Foundation certificate and mandatory attendance at an accredited training course.

The Manager’s Certificate: Aimed at managers and consultants, 2- 3 hour examinations test the practical application of the theory of ITIL, as well as the exam is usually preceded by a 10-day training event other assessments may possibly also be required. Candidates must hold the Foundation certificate and mandatory attendance at an accredited training course is required.

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