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Project Quality Management

What is Project Quality Management?

Project Quality Management is the management of the processes of the performing organization that determine quality policies, objectives, and responsibilities so that project will satisfy the needs for which it is undertaken.

The purpose of quality management in projects is to ensure that the project outputs are delivered fit-for-purpose. If outputs are not fit-for-purpose, there is every likelihood that planned project outcomes will not be realized, or realized to a much lesser extent. It can be achieved by developing quality criteria for the outputs themselves and by ensuring that all project management processes are conducted in a quality manner.

Project Quality Management Process

Project Quality Management includes the processes and activities of the   performing organization that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken. It implements the quality management system through policy and procedures with continuous process improvement activities conducted throughout, as appropriate.

The Project Quality Management processes which include the following:

Plan Quality—The process of identifying quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance.

Perform Quality Assurance—The process of auditing the quality requirements and the results from   quality   control   measurements to ensure appropriate quality standards and operational definitions are used.

Perform Quality Control—The process of monitoring and recording results of executing  the quality activities to assess performance and recommend necessary changes.

Principles for Project Quality Management

Project Quality management adopts a number of management principles that can be used by project managers to guide their projects towards improved performance. The principles include:

Customer focus

Since the projects depend on their customers, therefore they should understand current and future customer needs, should meet customer requirements and try to exceed the expectations of customers. An organization attains customer focus when all people in the organization know both the internal and external customers and also what customer requirements must be met to ensure that both the internal and external customers are satisfied.


Leaders of a project establish unity of purpose and direction of it. They should go for creation and maintenance of such an internal environment, in which people can become fully involved in achieving the project’s quality objective.

Involvement of people

People at all levels of a project are the essence of it. Their complete involvement enables their abilities to be used for the benefit of the organization.

Process approach

The desired result can be achieved when activities and related resources are managed in a project as process.

System approach to management

An project’s effectiveness and efficiency in achieving its quality objectives are contributed by identifying, understanding and managing all interrelated processes as a system.

Continual improvement

One of the permanent quality objectives of a project should be the continual improvement of its overall performance.

Factual approach to decision making

Effective decisions are always based on the data analysis and information.

Mutually beneficial supplier relationships

Since a project and its suppliers are interdependent, therefore a mutually beneficial relationship between them increases the ability of both to add value.


Good project quality management techniques are important to ensure that a project deliverables and end results meet or exceed the customer’s expectations. For project managers, it is important to monitor the project continuously to prevent errors and misinterpretations.


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